If you think your starting balance is wrong, please take the following steps:
1. Match/Reconcile your transactions
Your starting balance is calculated based on the data you have reconciled/matched in your accounting software. If you’ve got unexplained transactions in your accounting software, that could be why your starting balance looks wrong.
2. Double check the accounts that are being included
By default all your bank accounts/credit cards will be included so the ‘Total reconciled/matched cash’ figure will be the total of all your accounts. Open the ‘Manage bank accounts’ option and select only the accounts you want included
3. Run a sync between Float and your accounting software
We automatically import your data every 24 hours. However, if you have made changes to your data very recently, these may not have been updated in Float (depending on when the automatic import last ran).
Running a manual import should grab your latest balances. Look at the balance for each of your bank accounts and credit cards. They should match up with the corresponding ‘Balance in Xero’ or ’In QuickBooks’ balance.
If the balances do not match, please contact support.